Call Centre

<p>I tried for more than an hour today to obtain a settlement amount on my home loan account through the telephone call centre of ABSA. The system is just not working when using a cell phone. It is the most frustrating system I ever worked with which is not user friendly at all. It is just unaccptable that ABSA implemented a system which makes it basically impossible for a client to reach an individual to speak with. Eventually, I had to go through several other process to get hold of an individual who could assist me. Not only is an hour on a cell phone quite expensive but, the frustration is indescribable . </p>