Call centers are useless and even Branch managers have to go via call centers!!!!!!

Various visits to branches with the complaint over months which has not been rectified and worst of all not even ABSA management can get action and has to also go via the useless call center. When we as a customer call and ask to have a director call us back we are told that the directors do not take customer calls and we insist on the issue, The phone is put down on us at the office of the CEO customer call center. They keep insisting that they want to know what the problem is even after it was repeated three times. This center says they will get the the center manager to call you back so how can you complain to the center manager when it is the center that is the problem? you need a director. Oh who the center say do not take or call back customers even when one says they may do so at their convenience? So the highest paid people in the organisation owe the customers the least. Further more once the phone was put down on us and we called back they did not answer the call and left the phone ringing. Corporate companies must start to listen to customers and hear WE DO NOT WANT CALL CENTERS