Call center for complains, not solutions!!!

Although I made the choice to be served in Afrikaans, I was told that he only can assist in English. I queried various bank deductions on my account. After it was explained, I asked that if I transfer the amount still owed (overdraft) immediately, can they close this account NOW. Adolf confirmed \yes". I did the transfer and told him to close this account. He said that he can not do it"