call center customer service

<p>dear absa vehicle finance,</p> <p> </p> <p>firstly, let me start by saying thank you for assisting me in buying my first car. i called recently to find out what the status of my balance was and was told that i have a month withstanding since the begining of this year.</p> <p> </p> <p>let me start of by saying that when i got my car, i had a permanent job and my payments were always on schedule. when i went back to varsity, my parents assisted me and since my graduation, i have yet to receive a permanent job. i am not writing this to make excuses for late payments because as i said, my family is helping me and sometimes there are delays, but i have made my payments.</p> <p> </p> <p>the reason for this review is because your call centre correspondent i spoke to earlier today is a person who does not understand the comncept of customer relations. i too once worked in a call centre and to talk to people the way that man spoke to me is not just insulting to my character, but pretty much close to calling me stupid.</p> <p> </p> <p>i have a degree in marketing communications, i have worked in call centres, i have done customer relations, and even if you are dealing with a person in the wrong, yours is not to insult them because after here, why should i come back to a bank that thinks of me as an idiot. the part that ****ed me off the most is i don't think your man checked that the payment was made yesterday, only short of R100. he called me as if i owe him a house and that using your machines to deposit is childs play. </p> <p> </p> <p>i can use your machines but i chose not to because i prefer to deal with people. so no, i would rather go inside than use a machine to pay. </p> <p> </p> <p>teach your call centre agents what customer relations entails, because if this is how this person talks to all your customers, i dont think anyone will come back to you after they have made their final payments because according to him, i'm an idiot by the tone of his voice and yes, i was R100 short, but he called as if the entire payment had not been made, so clearly either him or your accounting system does not show when deposits were made and how much, leading to you thinking that i am dodging my responsibilities.</p> <p> </p> <p>i don't know if you will ever help me again, because as i said, since graduation i am still unemployed but i have been making payments, even though they are late. if you guys need classes on customer relations, maybe you should call me.</p> <p> </p> <p>if i owe you, you are more than welcome to remind me. but please, don't let a ***** who i know for a fact that i much smarter and probably way better at his job talk to me that way. i bought my car with your bank when i was a call center agent, so you get the idea when i say that i was making enough to buy a car and pay on time and still have a life. my decision to go back to varsity is what destroyed my financial credibility.</p> <p> </p> <p>ALL I WANT TO SAY IS, KEEP THE *****S OFF THE PHONE. i've had plenty of calls and messages from your bank telling me i owe you, and that's fine because it is true. but were nice about it, professionals.</p> <p> </p> <p>dumb ***** from today really annoyed me because i know i am way more qualified, smarter, tech savvy and can deal with people, even when they are in the wrong without degrading their intelligence.</p> <p> </p> <p>SO PLEASE, NEXT TIME I AM IN THE WRONG, THE LEAST YOU CAN DO IS GET SOMEONE TO REMIND ME WITHOUT MAKING ME SOUND OR FEEL INFERIOR. TO BE EXACT, ****ED.</p> <p> </p> <p>thank you for being patient with me and my late payments, but get the *****s of the phone. </p>