Call center agent with an attitude

I called rhe internet banking call centre now at 07h 35 and didn't get the ladies name. She sounded very not interested to assist me and kept saying that she can't hear me. Yet the call centre staff were laughing out load I the background and the more I'm telling her to tell her colleagues to stop the more irritated she became and told me that it's a call csntre. ABSA should take firm action against such individuals who cannot tell their colleagues to shut up because a client is on the line. I needed to query my internet banking notification I received. Stop employing *********** people.