AJ
Angela J
1 reviews | Active since Feb 2023
21 Jan 2025, 17:56
Call center
I am having difficulty logging onto my Absa app. First call in lasted 10 minutes with no success. Second call I gave up on because it took too long to get through. Third and 4th calls were cut off while I was trying to explain my problem with logging in. Each call takes 2 minutes by the time you have gone through 4 selection processes
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Absa's replyOfficial
22 Jan 2025, 07:06Dear Angela Joseph Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply22 Jan 2025, 07:06
Official
Dear Angela Joseph Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw