C-***5 : Absa has a new 1 star review [ ref:_00D1r1GluM._5005J8LYqQ:ref ]

Good day my case was closed as I received feedback but I am so confused because my restructuring started from the 1st of December 2020 but I only received communication on the 9th.

Also the information stated that if I, default a payment then the restructuring will be cancelled mmmm meaning the 1st payment automatically defaulted.

I emailed Lebogang Mashiane, Specialist Case Manager, Customer Value Management: Customer Care the agent who dealt with my first complaint and Gerda du Plessis, Team Member, AVAF Collections & Restructurings on the 9th and I still have not received any feedback but my complaint reference has been closed on the 17th of December 2020.

Please provide me with the correct information and restructuring information that will actually assist me.

Regards

Stacey-lee Petersen