KD
King D
1 reviews | Active since Nov 2020
26 Nov 2020, 10:44
C-***0
I am very upset with the service level I have recieved lately from ABSA, a simple request I had as one of their loyal 6yrs customer they cannot assist me but instead I have been told to call certain departments and send email which I still haven't been assisted, just need a statement of account, or anyone from the legal department to call me or make any sort of contact with me, *** or *** Ref No. C-***0 and ref:_00D1r1GluM._5005J8IvhH:ref
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
26 Nov 2020, 11:32Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply26 Nov 2020, 11:32
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
KD
King D's updateReviewer Update
27 Nov 2020, 10:28Thanks the matter have been resolved with great help from Mr David Mpheiphu Liason officer from ABSA who was extremely helpful as well as Nthabiseng Sibande.
Debbie Bekker from AMBER'S INC ATTORNEYS you played a crucial part in having the matter escalated to the relevant personnel.
Debbie Bekker from AMBER'S INC ATTORNEYS you played a crucial part in having the matter escalated to the relevant personnel.
KD
King D's update27 Nov 2020, 10:28
Reviewer Update
Thanks the matter have been resolved with great help from Mr David Mpheiphu Liason officer from ABSA who was extremely helpful as well as Nthabiseng Sibande.
Debbie Bekker from AMBER'S INC ATTORNEYS you played a crucial part in having the matter escalated to the relevant personnel.
Debbie Bekker from AMBER'S INC ATTORNEYS you played a crucial part in having the matter escalated to the relevant personnel.
KD
King D's updateReviewer Update
30 Mar 2021, 08:37Legal account number : ***
I am again been let down by ABSA(Credit Bereau division) they not doing their job in having the information relayed the external Bereaus relating to customers accounts, when you owe a financial service provider they supposed to have your name removed from all the listings within atleast 30 working days from the time you paid up the account and also got a confirmation in writing from them they have received the account settlement ,at most it can be 60 working days, but now its been 4 months from the time they confirmed that am no longer owing but still the information/confirmation of the account closure has not been relayed to XDS, TRANSUNION, EXPERIAN AND COMPUSCAN, I am still listed as someone that's owing the ABSA bank and that is terrorizing my credit status badly that I cannot do anything...... Its clear that they don't value their long term and loyal customers????????????????????????
#It takes them 30 days to relay the UNPAID ACCOUNT information to the credit bereaus but takes more than 4 months to relay THE PAID ACCOUNT information.... HOW CONVENIENT#
I am again been let down by ABSA(Credit Bereau division) they not doing their job in having the information relayed the external Bereaus relating to customers accounts, when you owe a financial service provider they supposed to have your name removed from all the listings within atleast 30 working days from the time you paid up the account and also got a confirmation in writing from them they have received the account settlement ,at most it can be 60 working days, but now its been 4 months from the time they confirmed that am no longer owing but still the information/confirmation of the account closure has not been relayed to XDS, TRANSUNION, EXPERIAN AND COMPUSCAN, I am still listed as someone that's owing the ABSA bank and that is terrorizing my credit status badly that I cannot do anything...... Its clear that they don't value their long term and loyal customers????????????????????????
#It takes them 30 days to relay the UNPAID ACCOUNT information to the credit bereaus but takes more than 4 months to relay THE PAID ACCOUNT information.... HOW CONVENIENT#
KD
King D's update30 Mar 2021, 08:37
Reviewer Update
Legal account number : ***
I am again been let down by ABSA(Credit Bereau division) they not doing their job in having the information relayed the external Bereaus relating to customers accounts, when you owe a financial service provider they supposed to have your name removed from all the listings within atleast 30 working days from the time you paid up the account and also got a confirmation in writing from them they have received the account settlement ,at most it can be 60 working days, but now its been 4 months from the time they confirmed that am no longer owing but still the information/confirmation of the account closure has not been relayed to XDS, TRANSUNION, EXPERIAN AND COMPUSCAN, I am still listed as someone that's owing the ABSA bank and that is terrorizing my credit status badly that I cannot do anything...... Its clear that they don't value their long term and loyal customers????????????????????????
#It takes them 30 days to relay the UNPAID ACCOUNT information to the credit bereaus but takes more than 4 months to relay THE PAID ACCOUNT information.... HOW CONVENIENT#
I am again been let down by ABSA(Credit Bereau division) they not doing their job in having the information relayed the external Bereaus relating to customers accounts, when you owe a financial service provider they supposed to have your name removed from all the listings within atleast 30 working days from the time you paid up the account and also got a confirmation in writing from them they have received the account settlement ,at most it can be 60 working days, but now its been 4 months from the time they confirmed that am no longer owing but still the information/confirmation of the account closure has not been relayed to XDS, TRANSUNION, EXPERIAN AND COMPUSCAN, I am still listed as someone that's owing the ABSA bank and that is terrorizing my credit status badly that I cannot do anything...... Its clear that they don't value their long term and loyal customers????????????????????????
#It takes them 30 days to relay the UNPAID ACCOUNT information to the credit bereaus but takes more than 4 months to relay THE PAID ACCOUNT information.... HOW CONVENIENT#
Absa's replyOfficial
30 Mar 2021, 10:11Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your case reference number is C-***3I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply30 Mar 2021, 10:11
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your case reference number is C-***3I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
KD
King D's updateReviewer Update
30 Mar 2021, 10:21Hi,I am hoping you are going to contact me when the matter has been resolved or with the vaulable feedback,
KD
King D's update30 Mar 2021, 10:21
Reviewer Update
Hi,I am hoping you are going to contact me when the matter has been resolved or with the vaulable feedback,