Bye bye ABSA - enough pathetic service, over charging and ********* bank practices!!!

After 33 years of being with ABSA it took A LOT of pathetic service and ********* bank practices to convince me to move to another bank.

The worst of it all is that I was considered to be a "Private Banking" customer and was supposed to be getting personal service.

The last straw was asking for better rates on banking fees because I am not using all the services offered with the Personal Banking package anymore and being told that I can get better banking fees but then they would increase the interest rates on my credit card (both ways you loose - talk about ********* practices). When I then asked to go to the old bank costs and interest rates I was charged before becoming a Private Banking client I am smugly informed that banking records are only kept for 5 years and therefore they dont know what my previous interest rates and costs were AND for historic information I have to pay stupid prices per statement...

So I asked to speak to the decision maker on this issue (several times) and each time I wait for weeks and have to follow up again and again and again. Each time the same non-decision makers telling me of the different packages which always comes back to you can pay less bank fees BUT then you will pay more interest on your credit card facilities...

Really ABSA enough now!! After 33 years I am leaving and NOTHING will convince me to ever do business with you again.

Hello FNB at better banking fees, the same interest rates and guess what... you are treated like a customer when you walk into a branch and by your personal banker!!