JK
Jan K
1 reviews | Active since Dec 2011
10 Dec 2020, 14:23
By how much will ABSA lower their fees?
ABSA has announced that it will cease to accept cheques as instrument of payment on 31 December 2020. The principle is making sense - these days cheque payments are rare and there are many other, safer and easier channels to use when doing payments. However, as a 30 year client of ABSA, I have been paying a premium on banking fees because I was led to believe by the ABSA managers that chequing accounts are more expensive to maintain than other accounts. I have now asked many ABSA managers and approached the bank via social media, wanting to know if banking accounts such as mine will now benefit by a reduction in fees - unfortunately no reply was forthcoming from any ABSA employee.
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Replies (1)Absa's replyOfficial
10 Dec 2020, 14:35Dear Jan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply10 Dec 2020, 14:35
Official
Dear Jan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
