***** by Bank

Absa contacted me regarding ***** on my bank card. This was the 3rd of October 2023. They informed me to get a avidav from the police stating that I was at home during the night 12 o clock. I forward the police report and up to date not one of there ***** agents contacted me. So I phone again yesterday and now they need a police case number. I am so unhappy with the service of Absa bank. On the avidavid is nearly 5 different numbers I have being a client with them for 45 years and this is how they treat a customer. This morning I wanted to use my card and it got declined. Going into my bank app Absa deducted 2 seperate bank costs to the amount of R128. There promises that a ***** agent will contact me in 5 days is a lot of *******. I am waiting for my refund and will definitely close this account. I will never deal with absa bank again. There promises is worth nothing. My husband en the rest of my family feels the same and already changed from banks. In this country we stay in has enough trouble. But believe me a aR100 is worth a lot to me. Sorry Absa you will be loosing a lot of customers from now on.