***** by absa

ABSA have terrible service and *****ulently with no explanation took R616 through a journal entry from my account months ago. I have emailed the complaints department , the journal department, the ***** department and all with absolutely no feedback as to what they were taking R616 for nor any refund. I decided to start banking instead with fnb but refused to close my account which was in a credit balance until they refunded or resolved the issue. I even emailed them and told them to resolve it before month end(about 6 months ago because I wanted to close my account before they charged me with unnecessary bank charges. It is now months later maybe 12 months and my absa account now Sita overdrawn by R1500. Absa has also been trying to transfer R500 from my current account to my savings account which bounces as there are no funds. The CHARGE R150 ECH TIME IT DOESNT TRANSFER. ABSA IS COMMITTING ***** AGAINST THEIR OWN CLIENTS AND CHARGING EXHORBITANT UNSEEN BANK CHARGES FOR TRANSFERS BETWEEN ACCOUNTS THAT I NEVER EVEN AUTHORISED. I have tried everything but get no response other than them telling me to pay the overdrawn account which is only overdrawn because they continue to charge bank fees and failed transfer fees on an inactive account. I expect them to reverse all these bank charges including the transfer fee of 150 aswell as my 616 ****** journal entry. I am a qualified Chartered Accountant SA registered with SAICA and professional financial auditor and I therefore know that they are completely in the wrong and will sue them if I need to in order to get this matter actually resolved because they don't know how to answer a simple complaint lodged about 20 times to all departments