TM
Thato M
1 reviews | Active since Dec 2020
25 Jul 2024, 18:21
But why Absa WHY????
My husband send me a cash send this afternoon and the money miraculously went to my current account and the revesal option also disappeared on his side. I'm now stuck without money urgently needed because you decided to play God with my money. The chat wallet you claim the money went to does not exist... I followed all the steps on WhatsApp to register the chat wallet is still does not appear anywhere on banking app or WhatsApp. You have caused us so much stress and frustration...
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Absa's replyOfficial
26 Jul 2024, 10:54Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply26 Jul 2024, 10:54
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,