sJ
sharolyn J

1 reviews | Active since Oct 2016

01 Jun 2017, 10:28

BUSY WITH NEW BENEFICIARIES- ACCOUNT BLOCKED!!!!!!!!!

<p>Good day</p> <p> </p> <p>Whilst I was busy loading NEW BENEFICIARIES for my NEW PROFILE just before 10:00 am this morning I was contacted by someone who I have no idea who it was. He just advised I see you are busy with making changes on your profile and I need to confirm etc and if not then I will block your account???!!!! Like WHAT THE ****??? i DID a sim swap I went into the branch to have the hold lifted and I flippen called into the damn ***** line to confirm details on my account!!!!!!!!!! I want this hold lifted from my account as I was busy transferring ALL my beneficiaries to my profile from my FNB account. It seems i made the biggest mistake of changing my banking details to ABSA. i HAVE BEEN HOLDING ON THE LINE FOR THE PAST F'N 30 MINUTES!!!!!</p> <p> </p> <p>I was told i would receive an sms with the telephone number but instead I receive this sms 35 minutes after the fact that I was nicely blocked out of MY PROFILE!!!!!</p> <p> </p> <p>I want someone to call me back IMMEDIATELY and I will not go into any bank .Reference number received ********** .</p> <p> </p> <p>Disgusting service 30MINUTES AND COUNTING ON THE PHONE????!!!!!!!</p> <p>Urgent feedback.</p> <p> </p> <p>Sharolyn</p> <p> ********** 402</p>

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Replies (4)
Absa
Absa's reply01 Jun 2017, 10:52
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

sJ
sharolyn J's update01 Jun 2017, 14:51
Reviewer Update

Good day

I have received No feedback and now my profile has been deactivated completely. I am so irritated with the way ABSA right now.

sJ
sharolyn J's update02 Jun 2017, 10:57
Reviewer Update

I cannot believe that I still never received any feedback from ABSA? Why is no one cntacting me?Its 24hours later and my banking is still not working.

Absa
Absa's reply05 Jun 2017, 11:00
Official

Dear Customer

Apologies for the inconvenience. We have forwarded your matter to forensics to investigate further. We will investigate and get back to you as soon as feedback received.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd