Busted Geyser claim

<p>I have a bond with ABSA and on tuesday my geyser started leaking water upon inspection i discovered that the geyser was busted. the next morning i lodged a claim with absa insurance, upon which they appointed a plumbing company that would sort out my problem. not to long after that i received a confirmation sms that a plumber was appointed. The plumber arrived @6pm, after i was informed by secretary that they will be at my house after 3. I refused that the plumber replace the geyser and them not being able to reair my trap door(as they had to widen the trap door in order to remove the geyser). the following day absa called me saying that i refused to pay the plumber the excess. (which was not the case. Absa then said they would refund the claim and i would have to source my own plumber. i informed the guy that called me to please call me back in order for me to confirm with him the plumber and what i needed to do next, suffice to say that this guy never called back. later that day i again called the call centre or absa and was then explained to email the quote to them which i did @ 16h50 yesterday up until today absa has not even bothered acknowledging receipt of the said email. It is now 17h53 on friday 02/06/17 and i am nowhere close to having my geyser replaced by ABSA, BEARING IN MIND THAT THE CLAIM WAS LODGED ON WEDNESDAY BETWEEN 12H30 & 13H00</p>