RE
Rene E

1 reviews | Active since Apr 2021

22 Nov 2023, 18:14

BUSINESS OWNERS STAY AWAY FROM ABSA DEBICHECK

Warning all business owners using ABSA Debicheck. The mandate that gets send to your clients giving you authority to debit their account on a monthy basis means absolutely nothing. Any client can reverse any debicheck at any moment. This happened to me, and ABSA is just simply saying, there is absolutely nothing they can do about it as they can not prohibit a person to transact in their account. They can not prohibit a debicheck to be reversed. This is extremely dangerous for business owners making use of ABSA debicheck to collect their monthly usuage based accounts. This costed me huge losses. When I signed up with ABSA they assured me that a debicheck can not be reversed, now it seems to be a whole different story. Business owners, stay AWAY from ABSA debicheck as far as possible.

0
Replies (1)
Absa
Absa's reply23 Nov 2023, 11:31
Official
Dear Rene Els
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***9.
 
Kind regards,
Group Customer Care
Rezona Louw