WM
Wesley M

1 reviews | Active since Oct 2013

20 Oct 2018, 09:58

Business Must Be Good For ABSA

App**** for an ABSA BA credit card online. By mistake I left a zero off the income field when filling in the application. This resulted in an automated rejection of the application. Logic tells me no problem fill out another form and correct the incorrect data. ABSA call centre response is that you are automatically excluded no matter what for 3 months. ABSA could just check the bank statements to verify the real income. Glad I was rejected as I would not want to be involved with a bank with such rigid and illogical procedures. In general the website was problematic and full of error codes.

0
Replies (1)
Absa
Absa's reply22 Oct 2018, 10:01
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please advise if you still need assistance with the application, if yes kindly provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent voia private message.

Regards

Claudette