BUSINESS FUNDS RETAINED AT ABSA ATM, CANT RETRIEV

I DEPOSITED MONEY MEANT TO PAY SUPPLIERS FOR BUSINESS PURPOSES OR MATERIAL AT AN ATM BRANCH IN TSAKANE MALL ON THE 08-06-2015 AT 13:41, ATM NUMBER 11068. THE ATM RETAINED THE NOTES AND THE ATM SLIP REFERRED ME TO THE BRANCH. AT THE BRANCH I WAS TOLD THAT SOME OTHER PEOPLE OR COMPANY NEEDS TO COME OPEN THE ATM AS THE BRANCH CANNOT DO THAT UNLESS IF I HAD USED THE ATM INSIDE THE BRANCH THEN THEY WOULD BE IN A POSITION TO HELP OR RETRIEVE THE NOTES. HOW ON EARTH AM I SUPPOSED TO KNOW THAT THE ABSA ATMS OUTSIDE THE BRANCHES ARE OPERATED BY A DIFFERENT COMPANY, WORSE, I WAS TOLD THAT THIS MIGHT TAKE ABOUT A WEEK TO 10 DAYS TO HAVE IT SORTED, WHAT DO I SAY TO MY CUSTOMERS AND SUPPLIERS, ALL I KNOW IS THAT WHEN I USE THE ABSA ATM IS JUST THAT ABSA, MY BUSINESS IS NOW SUFFERING ALL IN THE NAME OF USING THE ABSA ATM. I NEED THE FUNDS RELEASED AS SOON AS POSSIBLE SO I CAN CARRY ON WITH MY BUSINESS. A COMPLAINT HAS BEEN LOGGED WITH REFERENCE NUMBER ***. I AM VERY DEVASTATED THAT I WAS TOLD OF SUCH A LONG WAITING PERIOD TO HAVE THIS MATTER SORTED. DISSAPOINTED NEW ABSA CLIENT.