BUSINESS FUNDS RETAINED AT ABSA ATM, CANT RETRIEV

After receiving a response from DAPHNE LE GRANGE on the 9th, that this matter will be investigated, I received a call from a lady called Zama who is working on this case, I have not yet received the money back to my business account, this is despite the fact that the notes were retrieved from the machine, they have to be counted and captured in the system, this experience has demonstrated a lack of urgency from theside of the bank, I have indicated that tthese is money is for buying stock so that I can produce the goods for my clients, I really feel that this bank doesn't care about its clients, I cannot understandwhat is the delay now, the notes were retrieved and yet this unexplainable frustration. This is just a bad start as my account is new with Absa, I don't see home for my business at Absa. It just doesn't care about what their clients are going through. I need urged action in this matter please DAPHNE. I am so sick of this uncaring and display.