Business Division ********* Behaviour

On Tuesday, 06 November 2018 at ABSA branch in Upington I experienced awful service from the business division; there were not any managers on the floor but the receptionist, Claudia Simons.

We asked to speak to a business manager and she responded unprofessionally and rudely asking "for what purpose?"

I rep**** "for my business" and she did not want to give their names in order for me to make an appointment. She became irritated and when we ( my wife and I) requested her name she covered it with her scarf and we had to get her name from other staff members.

We lodged a complaint at the call centre and at the branch. We spoke to Rowena September the next day because we received the same ********* service from Claudia when visiting the branch in order to open a business account.

Up until now Pieter Smit, the business manager has not contacted me regarding the complaint.