Business consultants not answering but passing the buck

I opened an instant business banking online all went smooth. I was told i would be assigned a business consultant .. I was when i emailed them on the welcome email it stated it was (Shepstone Mbele) however when i emailed it was actually Thembalethu Mbele

That was not the issue the issue is the fact that i asked a question and got no feedback until i called then i was told that he is confirming and will email that same day near the end of the day i called again and was told that he did not realise the out box was full and he needed to clear it ...

When i got the email i had no resolution as it was more questions He had no clue who i was and i had to resend him part of the welcome letter. ( I work in a service orientated company and i know each of my clients ) I over looked this then i asked my query then i got no reply I had to call in again.. ( please note i am trying to start my own bunsiness but currently i am working in a call center so i am not always able to call or take calls) and then I waited and waited and eventually I got an email stating that he is busy finding out the answer. There after i called again after a day and I was told he will send me an email with my feedback. When i got the feed back i got was call this person to assist you with the business integrator. I called back and asked what the business integrator is he said it will help you do what you need to do speak to the person i sent you details and i sent him your details. REALLY ... such terrible service as a result i tried again to contact the other consultant called Zunaid no ans then i called Themba again he siad call Zunaid i asked why do i always have to call for feedback he said he cant tell me anything i asked how much is merchant service he said he doesnt know i need to call the merchant desk... So why do i have a business consultant when i have to do all the work anyways. Besides that I have been waiting on Zunaid for two days no reply so how do i know how much it is going to cost me and how do i know if i can start my business if i am not able to even secure payment solutions with my business bank.

very disappointed and I was looking forward to doing business with ABSA. But now ABSA's consultants are not even able to give feedback timeously Please advise Please advise