RR
Renee R
1 reviews | Active since Dec 2014
17 Jan 2019, 11:30
Business banking failed me
I had an appointment with a business banker for an agreed time. When I arrived she said that she had to leave and had already logged out, I must go to client services. Long queue and 2 tellers. 90 minutes wait minimum. No manager available to speak to so I left. An hour wasted and nothing accomplished - with an appointment
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Replies (2)
Absa's replyOfficial
17 Jan 2019, 14:33Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply17 Jan 2019, 14:33
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
RR
Renee R's updateReviewer Update
23 Jan 2019, 13:53Thank you very much, Absa responded to my complaint. The Grove branch manager and Business banking regional manager contacted me. A consultant will meet me at a time and branch of my choice to enable me to spend the minimum additional time on this matter. I am impressed by the response from Absa
RR
Renee R's update23 Jan 2019, 13:53
Reviewer Update
Thank you very much, Absa responded to my complaint. The Grove branch manager and Business banking regional manager contacted me. A consultant will meet me at a time and branch of my choice to enable me to spend the minimum additional time on this matter. I am impressed by the response from Absa