Business Bankers Unwilling to Help and Ignores All Communication

ABSA Business Banker, Pinky Sekhobela, unwilling to help and *********** in doing her job. I contacted my business consultant (Pinky Sekhobela) who assisted me to open my business account because I wanted to upgrade my business account to trade under my company name as I was still trading as a sole proprietor. She told me to email her all the required documents, which I then did. Since then I have not received any communication, no replies to my follow up emails, she is not answering her phone and not responding to whatsapp messages. It's really sad that I can get better service from home affairs and the tshwane municipality than with ABSA which is a private institution.