Business Banker not available when needed

I am terribly disappointed with Absa. Everyone has been telling me to close my account but I did not listen! Now more than ever I regret it! I was ****** and lost my cards. When I blocked my cards my account was frozen as well. I went into the branch to unblock my account and get new cards but was told to come back on Thursday since the business banker is not in, he only comes in once a week on Thursdays. I went in on Thursday to find the branch was locked due to staff members contracting Covid 19. On the window in front of the branch is a notice that says clients should contact Chatbank. I phoned Chatbank, even spoke to a Manager but they refused to help me. Even just to unblock my account was a definite no. I cannot transfer money to my other accounts, The branch will only open on 22/07/2020. So I must now stay without MY funds until then! How is it possible that a branch has a business banker that only comes in once a week? And how is it possible that in this bizarre times a bank is not willing to help in other ways than the normal? I fully understand that it is risky to do business over a phone but in times like these where your branch can close overnight how can you help businesses once a week only? How is a week's work fitted into one day? And how is it possible that if one person is not at work no one else is able to do his/her work? Had Absa helped me on my first visit I would not be in this predicament.