Business bank account application negligence from Absa

My business partner and I app**** for a businesss bank account on 9 July 2018 with Absa. Today is the 16th of July 2018 and we still await feedback. Despite the fact that I'm what they call a premium banking client, I was encouraged not to make an appointment with a banker when I called the Business Banking support department, as it would take me no less than 2weeks for me to be fitted into a banker's scheduled. Not sure how true that is. So I compiled and lodged an online application. 4 days passed with Absa only having given a fleamsy email with an account number to us that we cannot transact on cause verifications were not finalised. On the 5th day of having lodged the application, I called Absa to find out the status of the application. I was told that my account application had not been assigned to anyone yet even though it had gone through and paperwork had been attached!! The call centre agent assured me that she would assign someone to my application and that I'd get a call before close of business from Absa for verifications on Friday 13 July 2018. That never happened. I'm disappointed, infact I'm disgusted with Absa's quality of service. I have a cheque account with this bank, my husband has a cheque account with this bank, my son has a savings account with this bank. My brand loyalty to Absa has got me sitting with egg on my face right now in front of my business partner who had advised that FNB would give us better service and a quicker response in opening a business account. Absa fix this before we take our business elswhere eg. to FNB! I cannot be waiting this long just for feedback from you on a status of a business bank account application. You have given zero feedback. Zero.