Business account placed dispute based on refunded amount

Subject: Urgent Follow-Up: Business Account on Hold Since 26 November 2025 (Disputed R8,200 Transaction)

Good day,

I hope this message finds you well.

My business account was placed on hold on 26 November 2025 following a disputed R8,200 transaction reported by a Nedbank client. Please note that the full amount has already been refunded to the client, and I have proof of the refund available.

I have been trying to reach the assigned investigator without success. On Friday, I was assured that she would get back to me by the end of the business day, but I have not received any response or update since then.

This prolonged hold is significantly impacting my business operations. Could you kindly escalate this matter and provide me with a clear update on the status of the review, as well as an estimated timeline for resolution?

I’m happy to provide any additional documentation (including the refund confirmation) to help resolve this quickly.

Thank you for your urgent assistance.