Business Account not open after 3 weeks

I have tried opening a business account with ABSA as I already bank with ABSA but it has been 3 weeks since I app****. The process of that was hard enough as it is. I don't even understand why I have to set up an appointment to open an account when other banks allow you to just walk in and open an account. FNB can even do it over the phone or via internet. I know that ABSA has lost a lot of business through this way of opening business accounts as it is really unnecessary. Last week I contacted the banker (Archi from Auckland Park who is now at East Gate Branch) that assisted me with trying to open my account, after I had received zero feedback after two weeks. He then told me that there was a backlog and he would give me feedback as to the progress the same day. After no response from him again, i attempted calling him twice and now he's not answering my calls or returning them. I have been banking with ABSA for more than 10 years and have been happy with the level of service thus far but this delay in opening a business account is severely hampering my business. If by the end of the week my account is not open & active, I will gladly move all my accounts with ABSA to another bank