1 reviews | Active since Oct 2010
Business Account Block
I have 3 accounts with ABSA. The one account is my Business account and the other two personal accounts. All 3 the accounts are linked. Last year they block ONE of my personal accounts because the one account that is linked to the other two accounts was not FICA. After lots of effort this was fixed and they promise it will not happen again. On Friday they decided that this time it is my business account's turn and block this account. They don't ask anything, phone you or send a sms they just block the account. They don't care about the loss of income or anything. This error from ABSA is costing me and my company money and time. I phoned the call centre at 09:24, 14min later I managed to get an answer from the call centre just to tell me I have to phone my branch and speak to the person responsible for my account at Woodlands (Sorry sir she is busy) I phoned them back at 10H27 (Sorry sir she is busy) at 12:42 someone else from Woodlands phone me with the good news that they decided that I can use my business account again, they managed to correct the error. Will ABSA pay my expense for their error? I pay for my banking fee every month in full that is not cheap. <br>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
