LS
Lourens S
1 reviews | Active since Jan 2017
05 Jul 2020, 19:45
Business Account activation
I have opened a business bank account with ABSA on their online platform on 17 June 2020. I received a confirmation email that the account has been opened [and an account number] and that I will be contacted to activate the account. It is now close to 3 weeks later. The account is still not active, the call centre cannot assist or give an estimate of when I can be assisted and ABSA is not responding to emails sent to ***, *** or ***. I need to business account quite urgently and their service is just poor.
A bit ironic that their auto-response email states: "At Absa, we are committed to giving you exceptional service."
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Absa's replyOfficial
06 Jul 2020, 10:11Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply06 Jul 2020, 10:11
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd