Burst Geyser water everywhere no help from ABSA i direct

Good day

Absa Choose your contractors wisely. I called absa idirect @ 14h30 on the 29.11.2017 and put a claim through for a burst geyser. Advised them that the water was gushing everywhere and I needed a plumber urgently. They assured me that this would be done.An hour and a half later they provided me with the plumbers details , I tried calling them for for over an hour on the landline provided with no answer. Tried calling the call centre @ 16h40 and get the message that the call centre was now closed. Call the emergency number and was given a cellphone number that just rings & rings. I am now sitting here with the house in a mess with 2 young kids and no hot water.

Absa please sort out your contractors and be careful who you choose. Thanks