Burst geyser claim

I had a burst geyser and sent in an online claim. Received a sms indicating it would take 2 business days to receive a call. After 5 days and several calls on hold with no one answering I finally got hold of Mr. Megan Pillay in kzn regional office. He was very professional and even though it was not his responsibility he assisted me and the matter was resolved within an hour. We need more people like him... Thank you sir. Much appreciated