Burst geyser

I’m not sure how long it takes to have a claim completed by ABSA. My geyser burst on the 15 August and I’m still waiting for the job to be completed!!!! Took two weeks with no hot water and endless issues with ABSA to have the geyser replaced. Took another two weeks to get the ceiling done but ABSA still won’t do the walls surrounding the damaged area????? How is it that you approve the ceilings and not the walls to be repainted???? First claim with ABSA and I’m already finding ways to move the bond to another bank! This is the worst service I have ever received. I’m not sure if ABSA employs real people or just robots that have data input and spew the same out???? Spoke to Trudy who is an expert on damaged walls and was told that the damage was old???? Well if ABSA takes a whole month to repair the damage and water starts to dry and bubble in the walls then yes Trudy it is “old” but according to the contractor who was actually here and saw the damages with his own eyes and agreed it was water damage caused by the ceiling, he too was dumb founded as to how the ceiling was to be painted but not the wall???? So I get half the claim, does this mean I can now pay half the premium? Quick to take the money but slow to make good on your promises #NotAbsa