BL
Bofelo L
1 reviews | Active since Jun 2020
08 Sept 2020, 15:18
Bunch of ******
I am beyond disappointing by the services I’ve received from absa as well as the responses I’ve been receiving from them.
I want to close my account and I am unable to because I have charges that emanate from May up to date. They remain uncleared and they reflect as R0.00.
I am at wits end because I am incurring costs on an account that I no longer bank nor receive money from.
The service I’m getting is beyond standard. This is nonchalant.
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Replies (1)
Absa's replyOfficial
08 Sept 2020, 16:21Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply08 Sept 2020, 16:21
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd