1 reviews | Active since Oct 2010
Bunch of ******
<p>I am one of the millions of South Africans who are over-indebted and am unable to meet my commitments. I was under debt review but had to go off of this as I am on oxygen 24/7 and unable to work. I therefore have a payment arrangement with Absa for my credit cards. I pay a certain amount every month on these as I am on oxygen 24/7 and unable to work any longer. They phone to remind you when your instalment is due and I told the lady I would not have funds on the 30th but would pay early the new week. This morning I received money into my account only to have Absa help themselves to R1500 (my payment arrangement was for R50 on each account, ie. R150). I had borrowed this money to pay my bond and now I don't have sufficient to do so. I phoned the bank, the credit card department and their Legal department, none of whom seem to care at all. It has caused me great stress, which I don't need with my medical condition, and they don't care at all. I see this is the trend nowadays with banks all too often - do what they want and don't worry about the customer. Your turn will come Absa and I hope I'm there to see it. Shame on you!!</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thanks
Thanks
Much to my surprise - bearing in mind my recent dealings with banks - Absa decided to refund a portion of the money they took after I provided them with certain documentation they needed. Well done Absa!! and thank you.
Much to my surprise - bearing in mind my recent dealings with banks - Absa decided to refund a portion of the money they took after I provided them with certain documentation they needed. Well done Absa!! and thank you.
Thanks
Thanks
