DP
Delphine P

1 reviews | Active since Jun 2016

23 Feb 2017, 16:46

BULLY TACTICSV - I AM TOTALLY DISGUSTED

<p>I have 2 credit cards and a personal loan with ABSA. I am in arrears with all 3 and have been unsuccesfully been able to make arrangements to get it up to date. They have a automatic dialler callin me but dont talk. i call back the call centre, tell someone to callme but nobody does. they call from a diffrent number.. someone answer but cant solution. someone calls me.. i answer, i ask questions they can answer. I have made arrangemts so i can have my term extended, the agent dont do the right thing, teh arrnagement gets cancelled..they make it my problem!! I try and ask solutions.... the ONLY option is PAY THE FULL OUTSTANDING BALANCE....CLEARLY I DONT HAVE IT!!!!!!!! THEN,,, I START GETTING DEBT COLLECTORS CALL ME AND THREATENING ME TO PAY R70 000 00 or ELSE!! i FTHIS IS HOW YOU CHOSE TO TREAT CLIENTS...IN WILL CHOOSE TO GO TO THE OMBUDSMAN AND HAVE IT SOLUTIONED FOR ME....N I AWAIT A CALL FROM SOMEONE THAT IS INTRESTED TO HELP ME!!I DO NIT HAVE BAD DEBT, CHECK MY ITC...BUT BECAUSE OF ABSA I NOW HAVE!!! DISGUSTED</p>

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Replies (1)
Absa
Absa's reply24 Feb 2017, 09:13
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd