bull**** customer service agent

i called the absa credit card department at 05:08 the 25 july spoke to a stupid girl called Mapaseka asking her to assist with checking what happened to my payment R 549 dated the 25th july , i advise her that the payment was unsuccessful when i did via the Rcs app .i told her that i have done this before where a transcription is stuck on her side and needs to be reversed. I asked speak to her supervisor she made me hold for 10 mins then wrapped the call . Such idiots are not need in a call center as she know nothing about customer services .