CS
Christopher S
1 reviews | Active since Aug 2022
26 Mar 2024, 20:00
Bulldust
Good day dear I trust you well, I am looking for help with a problem I'm having, I purchased a vehicle from a dealership in jozi and was financed through absa bank. However when I took ownership of the vehicle it had a engine warning light on the dash and the same day I called the dealership and told them I don't want this vehicle as I had just lost my job. The guy from the dealership said I must keep it and he will send a truck to fetch it. The bank debited me for the vehicle and I went to reverse the debit order. I phoned the dealership on many occasion and was told they would send for the vehicle. After 8 months of haggling to get the vehicle returned they came to fetch the car. Now the bank has put a bad report on my name and said must pay R182 466 for the vehicle that I don't have. Please assist me with this as I am trying to buy a house but this is my obstacle. Thank you for your assistance Dear Christopher,
We refer to your complaint forwarded to our office regarding your AVAF account.
The complaint was referred to our AVAF Department, which stated that you voluntarily surrendered your vehicle due to unemployment and your vehicle was sold on auction in May 2022. They furthermore stated that the account was written off to recoveries with an outstanding balance of R207683.79, which you need to make arrangements to pay or settle.
Please find the documents attached for your perusal and please contact our AVAF Department directly, should you require a discounted settlement amount, which will be subject to approval.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.
Trust that you find the above in order and confirm we are closing our file herein.
Regards,
Russell Edwards Specialist Case Manager: Social Media Complaints Customer Value Management: Customer Care
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
27 Mar 2024, 09:21Dear Christopher, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply27 Mar 2024, 09:21
Official
Dear Christopher, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
CS
Christopher S's updateReviewer Update
27 Mar 2024, 18:53 Dear Christopher,
We refer to your complaint forwarded to our office regarding your AVAF account.
The complaint was referred to our AVAF Department, which stated that you voluntarily surrendered your vehicle due to unemployment and your vehicle was sold on auction in May 2022. They furthermore stated that the account was written off to recoveries with an outstanding balance of R207683.79, which you need to make arrangements to pay or settle.
Please find the documents attached for your perusal and please contact our AVAF Department directly, should you require a discounted settlement amount, which will be subject to approval.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.
Trust that you find the above in order and confirm we are closing our file herein.
Regards,
Russell Edwards
i COMPLAINED ABOUT absa WANTING ME TO PAY R180 000 Now they say I must pay R200 000 for a car that was sold at auction and the shortfall is R200 000 REALY would like to meet this person that bought a car with problems for R300 000 This is a total ripoff and would like to see the deed of sale so that they can prove that i owe the m that large amount
ABSA has a big issue as i had a personal loan with them and was paying it off unfortunately i was laid off from work and was unable to pay , log story short i was paying insurance on the loan and was under the notion that the loan was insured for this shortfall . i then received calls from another company claiming to be from ABSA and i started paying the account again , however I enquired about this and was told they know nothing about this so i payed for someone in ABSA
ABSA feel free to call me a i dont want to be on bad terms with anyone
We refer to your complaint forwarded to our office regarding your AVAF account.
The complaint was referred to our AVAF Department, which stated that you voluntarily surrendered your vehicle due to unemployment and your vehicle was sold on auction in May 2022. They furthermore stated that the account was written off to recoveries with an outstanding balance of R207683.79, which you need to make arrangements to pay or settle.
Please find the documents attached for your perusal and please contact our AVAF Department directly, should you require a discounted settlement amount, which will be subject to approval.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.
Trust that you find the above in order and confirm we are closing our file herein.
Regards,
Russell Edwards
i COMPLAINED ABOUT absa WANTING ME TO PAY R180 000 Now they say I must pay R200 000 for a car that was sold at auction and the shortfall is R200 000 REALY would like to meet this person that bought a car with problems for R300 000 This is a total ripoff and would like to see the deed of sale so that they can prove that i owe the m that large amount
ABSA has a big issue as i had a personal loan with them and was paying it off unfortunately i was laid off from work and was unable to pay , log story short i was paying insurance on the loan and was under the notion that the loan was insured for this shortfall . i then received calls from another company claiming to be from ABSA and i started paying the account again , however I enquired about this and was told they know nothing about this so i payed for someone in ABSA
ABSA feel free to call me a i dont want to be on bad terms with anyone
CS
Christopher S's update27 Mar 2024, 18:53
Reviewer Update
Dear Christopher,
We refer to your complaint forwarded to our office regarding your AVAF account.
The complaint was referred to our AVAF Department, which stated that you voluntarily surrendered your vehicle due to unemployment and your vehicle was sold on auction in May 2022. They furthermore stated that the account was written off to recoveries with an outstanding balance of R207683.79, which you need to make arrangements to pay or settle.
Please find the documents attached for your perusal and please contact our AVAF Department directly, should you require a discounted settlement amount, which will be subject to approval.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.
Trust that you find the above in order and confirm we are closing our file herein.
Regards,
Russell Edwards
i COMPLAINED ABOUT absa WANTING ME TO PAY R180 000 Now they say I must pay R200 000 for a car that was sold at auction and the shortfall is R200 000 REALY would like to meet this person that bought a car with problems for R300 000 This is a total ripoff and would like to see the deed of sale so that they can prove that i owe the m that large amount
ABSA has a big issue as i had a personal loan with them and was paying it off unfortunately i was laid off from work and was unable to pay , log story short i was paying insurance on the loan and was under the notion that the loan was insured for this shortfall . i then received calls from another company claiming to be from ABSA and i started paying the account again , however I enquired about this and was told they know nothing about this so i payed for someone in ABSA
ABSA feel free to call me a i dont want to be on bad terms with anyone
We refer to your complaint forwarded to our office regarding your AVAF account.
The complaint was referred to our AVAF Department, which stated that you voluntarily surrendered your vehicle due to unemployment and your vehicle was sold on auction in May 2022. They furthermore stated that the account was written off to recoveries with an outstanding balance of R207683.79, which you need to make arrangements to pay or settle.
Please find the documents attached for your perusal and please contact our AVAF Department directly, should you require a discounted settlement amount, which will be subject to approval.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank's customer-centric service theme.
Trust that you find the above in order and confirm we are closing our file herein.
Regards,
Russell Edwards
i COMPLAINED ABOUT absa WANTING ME TO PAY R180 000 Now they say I must pay R200 000 for a car that was sold at auction and the shortfall is R200 000 REALY would like to meet this person that bought a car with problems for R300 000 This is a total ripoff and would like to see the deed of sale so that they can prove that i owe the m that large amount
ABSA has a big issue as i had a personal loan with them and was paying it off unfortunately i was laid off from work and was unable to pay , log story short i was paying insurance on the loan and was under the notion that the loan was insured for this shortfall . i then received calls from another company claiming to be from ABSA and i started paying the account again , however I enquired about this and was told they know nothing about this so i payed for someone in ABSA
ABSA feel free to call me a i dont want to be on bad terms with anyone
Absa's replyOfficial
28 Mar 2024, 08:51Dear Christopher, Your response is noted. Please be advised that we are attending to your matter and will provide you with an update by the close of business on 03/04/2024. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply28 Mar 2024, 08:51
Official
Dear Christopher, Your response is noted. Please be advised that we are attending to your matter and will provide you with an update by the close of business on 03/04/2024. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,