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Rinolan R

1 reviews | Active since Jan 2021

06 Jan 2021, 15:14

Bull**** service

**** poor service, i called a consultant in saving and investment, i was asked security questions when trying to access funds from my own savings account and i was told that i failed the security questions and my account is locked, i was then advised by the consultant that i can do this immediate transfer of the funds online, and i was put through to internet banking for help with this, the next agent then advises that its incorrect and this process cannot be done online.

Its **** service especially when u require your own funds. And you you have to go through 3 different departments and be told lies and not get any assistance.

0
Replies (1)
Absa
Absa's reply07 Jan 2021, 11:55
Official
Dear Rinolan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3  . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd