RR
Rinolan R
1 reviews | Active since Jan 2021
06 Jan 2021, 15:14
Bull**** service
**** poor service, i called a consultant in saving and investment, i was asked security questions when trying to access funds from my own savings account and i was told that i failed the security questions and my account is locked, i was then advised by the consultant that i can do this immediate transfer of the funds online, and i was put through to internet banking for help with this, the next agent then advises that its incorrect and this process cannot be done online.
Its **** service especially when u require your own funds. And you you have to go through 3 different departments and be told lies and not get any assistance.
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Replies (1)Absa's replyOfficial
07 Jan 2021, 11:55Dear Rinolan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply07 Jan 2021, 11:55
Official
Dear Rinolan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
