Bulk teller not operational. Babalwa feels "insulted"

Absa Sunward Park. I called in advance to hear if the bulk auto-teller was working. I knew it had issues last week. I was told it was working. So I go to the branch only to find it was NOT working. I decided to call the branch while standing outside and spoke to a person who said her name was Babalwa. I asked her if the machine was working and she said "yes". I told her in fact it was not so perhaps she needs to make sure before gives clients the wrong information. She then proceeded to tell me that "I must not insult her". Obviously she is embarrassed at being caught in a lie or just having a bad day. What bad service from Babalwa. Absa, you can surely do better.