Building Insurance - no movement on approved claim

The repair carried out in Nov 2015 to my car port lasted till week 1 Jan 2016. I reported the problem and ABSA sent the contractor out again. He took pictures and said he would submit the report to ABSA. I have phoned the call centre so many times. All they do is send an email. No follow up. I even sent an email to [Email Removed] to get assistance. I got 3 emails saying they are waiting for feedback. My emails for information have been ignored. I sent an email to [Email Removed] as no \Action\" was taken by the action line. Still no response. Call centre can't help, the action line takes no action and the complaints line gives no response. All i want is someone to take charge at ABSA and ensure the repair work done in Nov is repaired properly by a competent contractor. 2 Months now since i reported it in Jan2016 and no work has been done. Who do i speak to to get this addressed. If the carport collapses and someone is injured or property is damaged who is going to be responsible since i have informed ABSA of the problem and they do nothing!!!!"