Building damage claim (29/01/2018)

i have a problem whereby my walls / floors are consistently wet due to (what i presumed a crack in the foundation)and my bedroom cupboards are very damaged- an accessor came after a week and said that the wall were not damp proofed and thats the cause and its not covered(which i disagree bec absa owns the property and when i bought i didnt know that the walls are not damp proof) up until today i did not recieve a call or an email from absa on their final findings