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carel janse van vuren
1 reviews | Active since May 2022
09 Jun 2022, 10:53
Building Claim ABSA Insurance
On 24 March 2022 we submit a claim to ABSA Insurance for the Building Section. Account No is *** and the referance no we received from them is C-***4. After various e - mails to ABSA Insurance concerning the claim no feedback was received just the referance no: Again after various e-mails eventually we received a call from an assessor. Varius photo's were taken by him and since then nothing happened. We are only receiving SMS's that they are busy validating the claim and will come back to us in 3 to 4 working days. This SMS's we receive now on a weekly basis but with no concrete feedback. Will appreciate if you can give us feedback on this.
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Absa's replyOfficial
09 Jun 2022, 12:26Dear Carel Janse Van Vuren Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply09 Jun 2022, 12:26
Official
Dear Carel Janse Van Vuren Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw