Broken Window Claim takes almost a month !!!!!

I registered a claim with my building insurance policy for a broken window, Two days later PG Glass came out to assess the repairs and told me that they had to load the repair quote on a system and wait for approval. <br> Two weeks had passed an I hadn't received any feedback so I called Michelle at PG GLASS in Montague Gardens and she informed me that the claim was pending . I called Absa and they informed me that the claim had been approved on the 12 Jan. I called PG Glass back again and same story. <br> I emailed ABSA insurance company on the email address provided and no response. I finally received an email yesterday informing me that the email address that I used was incorrect. <br> Still no response. Please can someone from ABSA Contact me ???? I need this window replacing !