Broken Trust

I'm on Debt Review. My Absa Current Account was closed and I opened a new Savings account after which i received and SMS from Absa telling me that the expected refund from Temu will be transferred into a new savings account once cleared. Temu refund cleared last Thursday 10 October 2024 and to this date they are still in my old account as opposed to what was said in the SMS sent to me prior. I haven't received my money despite visiting the branch and personally making several telephone calls to request transfer of funds. They keep giving me contradicting response, telling me my case will be escalated yet I'm desperately in need of those funds and I'm being subjected to this suffering. I don't understand why it would take ages to transfer funds from one Absa Account to another. This is pure negligence, ridiculous and disregard of clients and is totally unacceptable.