Broken promises at Absa

<p>I am writing because this problem keeps recurring. Every few months when I pay accounts on telephone banking and press the number of my beneficiary, I am given the wrong information. Recently, I was told my account was last paid in December 2015. This is completely wrong, as I pay most accounts monthly. What to do? Replace the receiver & begin all over again - when the same problem may recur? I spoke to a consultant & to cut short a long and mainly frustrating story, on 15 September, your consultant promised to phone me within 5 days with a report from IT and she also said she would ensure it would not happen again - I am still waiting. Is this what staff are trained to do - some reflection on you! Also, making transactions lengthy and irritating, consultants are often almost inaudible, yet when I speak to friends, there is no problem. Can't you rectify this?</p>