Broken process & worst Customer Service ( [***]

<p> App**** for a Credit card on the 2nd June - Was pre approved. Sent through my paperwork for processing. I was told I would get my card in 7-9 working days. Firstly in this day & age , Customers have to wait so long. Nevertheless I waited. Phoned through a couple times to enusre there were no issies. They confirmed all was completed. Phoned through yesterday to confirm deleievry & had to escalate to a manager ********** who advised that they needed more info as they do not accept E-Toll as POA. I subsequently sent through. He promised to confirm before 4:30 that all was correct & he will fast track. Still waiting. Tried phoning - no answer. I am horrified that this is the Service Delivery you get from VIRGIN Card. They reliant on ABSA & it seems to just get worse</p>