broken goods and non refund

hi i received a notification via sms December 2017 that my card is expiring i need to go to the branch to get a new card i visited the clear water mall absa branch the lady done my vica and issued me with a brand new card when i left the absa the card did not work i went to a different absa ATM i kept getting the same error YOUR CHIP IS DAMAGED CONTACT YOUR NEAREST ABSA BRANCH i went into another absa branch they unblocked the chip i was able to with draw only once than i went to the absa atm 25.01.2018 tried to swipe for some petrol but to my suprice the card showed declined luckily i had cash on me to pay for the petrol the Saturday 27.01.2018 i went to the absa branch in west gate lower level i explained the lady my story she checked and it showed the chip was blocked so she advised me either she unblocks it and i use the card ir they issue me with a new card and i will have to than pay an additional card fee i advised her to unblock it she said if this happens again absa will do a journal and repay the charges i went out withdrew when i went into a store to purchase something it declined again i had to go back and they closed the door refusing to let me in i had to go o the other absa at the upper level i explained my story again the ladies could not assist me i had to than transfer all my funds into another account and i was charged to do that. i had to spend a hole half day at the bank to try and sort this out spending my own petrol driving up and down for a service i am paying for that let me down finally i phoned absa complaints on the 30.01.2018 the lady advised me one of the consultants would phone me back in order for me to find out if my card will be replaced and also to let them do a journal for all my charges and card fee to be paid back to me and for a new card to be issued it has been more than 24 hours and i am still waiting for that phone call but to no avail.