1 reviews | Active since Sept 2016
British Airways credit card: being billed on an inactive card
<p>Hi. It's been a month since I ordered the card. The card arrived 2 weeks ago and I still can't use it. I have received my first credit card bill even though it's still inactive. The problem is with proof of residence. The copy the courier picked up was apparently not good enough. I have since emailed a digital, crystal clear copy through 3 times but I am not receiving a response from ABSA. I also have not been able to open my statement (what is the password?) and I don't know the account details so I cannot log into online banking or make a payment. Email support has thusfar been unhelpful. Please assist with finalising this application and remove the card charge for July. Kind regards,</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID number to enable me to log a formal complaint for you. this information can be sent via private message, the account number provided in the complaint I cannot use due to the fact that I do not have excess to the BA system.
Regards
Claudette
Hi Claudette
I assume you're having internet access problems with the reply being posted multiple times. I did respond yesterday via private message as requested. I have also resubmitted the proof of res to the specified email address, as requested via an sms, but again, that's where everything seems to come grinding to a halt.
What's the progress?
Kind regards,
Duncan
Hi Claudette
I assume you're having internet access problems with the reply being posted multiple times. I did respond yesterday via private message as requested. I have also resubmitted the proof of res to the specified email address, as requested via an sms, but again, that's where everything seems to come grinding to a halt.
What's the progress?
Kind regards,
Duncan