1 reviews | Active since Jan 2017

10 Jan 2017, 11:34

British Airways Credit Card

<p>I received my card and the follow up e mails requesting me to go online and regestet my card for internet banking. </p> <p>The online Process failed would not accept the CAPTCHA. </p> <p>I phoned the call center no and was told that as the card had a chip I needed to go into a branch. I triple checked as no where on any documentation did it ask for this. </p> <p>Begrudgingly I went into the branch stood in a long Qué and only to be told that there was an issue with my brand new card. We had to recall the call centers same no from inside the branch where Mapaseka (10:52 am on 10/Jan 2017 ) told me I had been miss informed didn't need to come into the branch. Now another 24-48 hours wait . </p> <p>I don't need this card just using it for points . Not sure this ABSA / BA offering is worth the effort. </p> <p>Would not be recommending this service :( </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply10 Jan 2017, 16:04
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd