British Airways Card Phantom Benefits

<p>Do these benefits actually exist? it seems Absa make it almost impossible for you to access or use these benefits. I've been a BA credit card holder since 2014 and i have only been able to use the benefits you get when you reach your spending tier threshold ONCE although having reached and passed the threshold a number of times in a year! Each time i speak to the call center operatives ***) they have absolutely no idea of the benefits associated credit card they support and just read of the Ts&cs which i'm perfectly capable of doing myself, they then transfer you to an international call centre to address issues relating to a card that's issued by a bank in South Africa which the BA support centre has obviously no idea of, and can only handle calls associated with Avios and nothing to do with the benefits associated with the card...so who exactly is responsible? Here is Absa passing the buck..again. Absa - i hold you responsible as the issuer and you need to deal with all the parties that provide the benefits, not the client...that is if these benefits really exist! Its ridiculous that the lounge vouchers can only be used if you fly BA (Comair). If BA doesnt fly to your destination, then tough, you forfeit the vouchers. And call centre operatives can't even advise on how long it takes for miles to reflect once you've made a purchase! And when exactly will i get my 10% back in miles...who knows? this really is the last straw</p>